Last Updated: November 1, 2024
1. INTRODUCTION
ItFits ("we," "our," or "us") operates a smart locker storage service through our website, mobile application, and network of smart lockers. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. INFORMATION WE COLLECT
Personal Information
• Contact information (name, email address, phone number)
• Booking and payment authentication tokens from secure payment providers (Stripe, PayPal, Apple Pay)
• Location data (when using our app to find nearby lockers)
• Account information; Account information" means only the email and password used to create an ItFits account. We do not collect or store any banking, credit card, or financial account information
• Booking history and preferences
Automatically Collected Information
• Device information (IP address, browser type, device ID)
• Usage data (locker access times, booking patterns)
• Location data (when permitted by your device settings)
• Cookies and similar tracking technologies
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process your bookings and payments
• Provide customer support
• Send booking confirmations and updates
• Improve our services
• Maintain locker security
• Prevent fraud and unauthorized access
• Send marketing communications (with your consent)
• Comply with legal obligations
4. INFORMATION DECLARING AND DISCLOSURE
We may share your information with:
• Service providers (payment processors, cloud storage providers)
• Law enforcement (when required by law)
• Business partners (locker location hosts, only as necessary)
• Professional advisors (lawyers, accountants, auditors)
We do not sell your personal information to third parties.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption of sensitive data
• Secure access controls
• Regular security assessments
• Employee training on data protection
6. YOUR RIGHTS
You have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data
• Lodge a complaint with supervisory authorities
7. COOKIE POLICY
We use cookies and similar technologies to:
• Maintain your session
• Remember your preferences
• Analyze site usage
• Improve user experience
You can manage cookie preferences through your browser settings.
8. AGE RESTRICTIONS
Our services are not intended for individuals under 18 years of age. We do not knowingly collect or maintain information from anyone under 18 years of age. If we learn that we have collected personal information from a minor under 18, we will promptly delete it.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of any material changes by:
• Posting the new policy on our website
• Sending an email notification
• In-app notification
10. DATA RETENTION
We retain your personal information for as long as necessary to:
• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
11. INTERNATIONAL DATA TRANSFERS
While we primarily operate in New York City, your information may be transferred to and processed in other locations where our service providers maintain facilities. We ensure appropriate safeguards are in place for such transfers.
12. CONTACT US
For privacy-related questions or concerns:
• Email: support@itfits.com
• Address: ULUS LLC, 10 E 68th Street, NY, NY 10065
• Phone: +1 (917) 994-5303
13. ADDITIONAL RIGHTS FOR CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information. These include:
• The right to know what personal information is collected
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising these rights
14. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)
While primarily operating in the United States, we comply with GDPR principles. We process your information based on:
• Contract performance
• Legal obligations
• Legitimate interests
• Your consent
15. THIRD PARTY LINKS
Our website and app may contain links to third-party services. We are not responsible for their privacy practices. Please review their privacy policies separately.